Frequently Asked Questions

What is Movies On Demand?

Movies On Demand allows Digital Cable customers to use their remote control to instantly rent a movie. On Demand offers features like pause, fast forward and rewind. Choose from a variety of categories, including new releases, comedies, dramas, action, thrillers, Hollywood classics and more.

How do I order Movies On Demand?

You can order with your remote control . Go to channel 1 or use your on-screen guide to find and select "Movies" from the On Demand menu . You can watch a preview of the movie before ordering. Once you're ready, just press the "select" button on your remote. You may also have an "On Demand" button on your remote that takes you right to the available programming. Check your onscreen guide or call your cable company for more information about their On Demand and Pay-Per-View ordering process.

Click here to learn more about How to Order.

Are movies only available during certain times of the day?

Movies On Demand are available to watch instantly anytime.

How much does renting a Movie on Demand cost?

The majority of Movies on Demand are currently available for between approximately $2.99 and $5.99, depending on the film and cable provider. Prices vary by provider:

  • New Releases: $3.99 - $4.99
  • HD New Releases: $4.99 - $5.99
  • 3D: $6.99
  • Early Screening or In Theaters: $6.99 and up
  • Library titles: $1.99 - $3.99

What cable companies have Movies On Demand?

  • Armstrong
  • Atlantic Broadband
  • Bend Broadband
  • Bright House
  • Cablevision/iO TV
  • Charter
  • Comcast/Xfinity
  • Cox
  • Insight
  • Mediacom
  • Suddenlink
  • Time Warner Cable

If you don't see your provider listed, click here.

Can I get On Demand from satellite TV?

Not like you can from cable. Satellite TV providers use the term "On Demand" to describe their way of offering programs that requires the use of internet connections and DVRs. But they can be cumbersome to use and they don't offer nearly as many choices as true On Demand from cable.

What does Weeks before Netflix and/or Redbox mean?

Many new releases are available on Movies On Demand the same day as DVD while some movies are actually available weeks before Netflix has the DVDs available to send in the mail and before they are in a Redbox kiosk. Most new release movies are never available via Netflix Watch Instantly.

How soon will I be able to see a Movie On Demand after it leaves the theater?

Just like DVDs, On Demand movies are released at the discretion of the movie studios.

Click here to see a list of movies available right now.

What does "Same Day as DVD" mean?

"Same Day as DVD" movies are available to rent On Demand the same day they're released available to purchase on DVD in stores.

What does 48 hour viewing mean?

Most movies are available for 24 hours after you order – meaning, you have a 24 hour time period to watch that movie before it expires -- but recently, some cable companies have begun offering 48 hour (or 2 day) viewing periods for certain movies so you have more time to enjoy the film or watch it again.

What does "Same Day as Theaters" or pre-theatrical mean?

"Same Day as Theaters" are movies that are released On Demand the same day as they are released in the theaters and sometimes before they even hit theaters (pre-theatrical.) These are usually priced at $6.99 or more. It's a great way to see independent movies that may not be playing in your local movie theater.

Does Movies on Demand offer Parental Control features?

Yes. Customers may use the Digital Cable Parental Control features to block certain movie channels, ratings or time periods. Check with your cable provider for details on how to use parental controls.

Can I change the channel while watching a Movie on Demand?

Yes. You can stop the movie, switch to another channel or even take a nap, and it will remember where you left off for later viewing within a 24 or 48 hour period.

What kind of equipment do I need to order Movies On Demand?

All you need is a digital cable subscription, the digital set top box provided at the time of hook-up by your local cable company, and your remote control.

How often are movie titles added or changed?

New selections are added to the menu weekly. New releases generally appear on Tuesdays.

What is the difference between Movies on Demand and Pay-Per-View Movies?

The difference is that Pay-Per-View movies start at a particular time and you watch them straight through, as if they were a regular program. With Movies on Demand, you can watch whenever you want, restart it, pause, rewind and you have up to 24 or 48 hours to watch the program.

Are movies available in 3D?

Yes! 3D movies are already available from some cable providers. Look for the 3D folder in your On Demand menu. You must have a 3D capable TV set with compatible 3D glasses to see these properly.

What should I do if I ordered a movie and it won't play?

Please contact your cable provider directly so they can help troubleshoot the issue.